Contextual search input from advisors

ABSTRACT

This invention provides a contextual search tool to a user. The contextual search tool receives a search from the user and provides search results, content, and dynamic contextual information (e.g., dynamic contextual questions, user information, and account information) to the user. The contextual search tool then receives contextual information input from the user with an indication that the user would like to communicate with an advisor, and a communication channel is opened between the user and the advisor. The advisor has access the user&#39;s search and provides contextual information input, which allows the contextual search tool to update the search results and the dynamic contextual information. As such, the invention of the present invention improves the ability of the contextual search tool to provide tailored, customized, and relevant search results to the user based in part on advisor input.

FIELD

This invention relates generally to the field of content searching, andmore particularly, to improvements to tailoring the results of thecontent searching to the user.

BACKGROUND

Content search results are limited to the text inputted by a usersearching for the content. It is difficult to provide more tailoredsearch results for the user.

BRIEF SUMMARY

Embodiments of the present invention address the above needs and/orachieve other advantages by providing apparatuses (e.g., a system,computer program product, and/or other device) and methods that helpimprove the search results (e.g., the content within the search results)for the users (e.g., customers, clients, potential customers, potentialclients, or the like).

In some embodiments the invention the contextual search includes firstreceiving a search from a user related to a topic(s) in which the useris interested. The search may include search terms, keywords, phrases,filter selections, or the like. In response to the search the presentinvention determines search results for the user based at least in parton the search received from the user. In other embodiments, the searchresults may also be determined based on user profile information or useraccount information. In addition to determining the search results, thecontextual search also includes determining dynamic contextualinformation to present to the user to tailor the search results to theuser. The dynamic contextual information may include contextual searchquestions, user profile questions, user account information, and/orother like information. The dynamic contextual information may be basedon the search terms received from the user, the user's current userprofile at the time of the search, the user's current accountinformation at the time of the search, or the like. The search resultsand/or the dynamic contextual information is displayed to the user in acontextual search interface, which may include separate sections for thesearch results, content information, and dynamic contextual information.

The contextual search tool receives selections from the user regardingthe dynamic contextual information, such as but not limited to answersto contextual questions, information for the user's profile, useraccount information to utilize in the search, information related to thecontent selections made by the user, and/or input provided by anadvisor. As will be discussed in further detail later the system of thepresent invention receives the various types of information, and updatesthe search results and the dynamic contextual information and presentsthe updated search results, updated content, and updated dynamiccontextual information to the user.

As such, the invention of the present invention improves the ability ofthe search tool to provide tailored, customized, and relevant searchresults to the user based not only on the search terms provided by theuser, but based on dynamic contextual information that changes when theuser takes actions within the contextual search interface. The search ofthe present invention is an improvement over traditional search methodsbecause it actively updates the search results as the contextual searchidentifies the specific information in which the user is interested. Thepresent invention reduces the amount of time it takes for a user toidentify the relevant content in which the user may be interestedbecause it allows the user to tailor the search, or filter the searchresults, based on specific information provided by the user for whichonly the user or the company (e.g. financial institution) associatedwith the contextual search may have access. In traditional searching,the user may not know exactly what to search for, and the searchalgorithm may not know how to take the user search terms and find thebest results for the user because it may not have all of the necessaryinformation to provide the tailored search results. As such, the presentinvention bridges the gap between the user's knowledge and the searchalgorithm's ability to identify information by providing technicalsolutions that augment or enhance the initial search results for theuser based on additional contextual information that is presented to theuser, which the user can select as being important or not important tothe user's search results. For at least these reasons, the presentinvention related to the contextual search tool is significantly morethan the traditional searching tools.

Moreover, the system (e.g., processor, or the like) of the presentinvention allows for the dynamic interface of the contextual search toolto change and provide the tailored search results as the user enterssearch terms, selects or deselects the dynamic contextual information toinclude or exclude from the search, selects particular search results,and views content within the contextual search interface. The dynamicnature of the interface cannot be performed by a human with pen andpaper because among other reasons, the human would not be able topresent the dynamic interface that changes in real-time or nearreal-time as the user takes the different actions described herein withrespect to the search, including selecting the dynamic contextualinformation.

In addition, the present invention provides tangible search resultsusing the dynamic interface that otherwise could not be achieved withoutthe present invention. The tangible search results are determined andpresented based on the dynamic contextual information, and other userselections, which change as the user makes various selections. Thetangible search results are provided and displayed to the user in thecontent section of the dynamic contextual interface.

Embodiments of the invention may comprise systems, computer programproduct, and methods for providing a contextual search tool thatimproves search results presented to a user based on advisor input. Oneembodiment of the invention comprises receiving a search from a userthrough a contextual search interface; determining search results anddynamic contextual information based on the search from the user,wherein the dynamic contextual information comprises at least a dynamiccontextual question; displaying the search results in a search resultssection, content in a content section for at least one of the searchresults from the search results section, and the dynamic contextualinformation in a dynamic contextual information section of thecontextual search interface, wherein the search results section, thecontent section, and the dynamic contextual information section aredifferent sections; determining a notification request for acommunication with an advisor type based at least on the search from theuser; displaying the notification request to the user; receiving anindication from the user to communicate with the advisor type;initiating a communication between the user and an advisor based on theindication from the user to communicate with the advisor type; receivinginput from the advisor for the search; determining updated searchresults and updated dynamic contextual information based on the inputfrom the advisor, wherein the updated dynamic contextual informationcomprises at least an updated dynamic contextual question; anddisplaying the updated search results in the search results section, theupdated content for at least one of the updated search results in thecontent section, and the updated dynamic contextual information in thedynamic contextual information section.

In further accord with an embodiment of the invention the input from theadvisor is at least one of search term input, contextual question input,user profile information input, links to search results input, orcontent input to display in the content section.

In another embodiment of the invention determining the updated searchresults and the updated dynamic contextual information is further basedon at least one contextual question input from the user for the at leastone dynamic contextual question.

In still another embodiment of the invention the dynamic contextualinformation and the updated dynamic contextual information change basedon the search, the contextual input from the advisor, and contextualinput from the user.

In yet another embodiment, the invention further comprises receivinguser profile information; and wherein determining the search results orthe updated search results are based in part on the user profileinformation.

In further accord with an embodiment, the invention further comprisesreceiving user account information; and wherein determining the searchresults or the updated search results are based in part on the useraccount information.

In another embodiment, the invention further comprises providing arequest to the user to save the contextual input from the advisor to theuser profile; and receiving a request from the user to save thecontextual input from the advisor to the user profile, wherein the inputfrom the advisor is utilized in the future for determining other searchresults.

In still another embodiment, the invention further comprises determiningat least one of the search results selected by the user; and determiningthe updated search results and the updated dynamic contextualinformation based on the at least one of the search results selected bythe user.

In yet another embodiment, the invention further comprises determiningan amount of time the user views at least one of the search results; anddetermining the updated search results and the updated contextualquestions based on the at least one of the search results selected bythe user.

The features, functions, and advantages that have been discussed may beachieved independently in various embodiments of the present inventionor may be combined in yet other embodiments, further details of whichcan be seen with reference to the following description and drawings.

BRIEF DESCRIPTION OF THE SEVERAL VIEWS OF THE DRAWINGS

Having thus described embodiments of the invention in general terms,reference will now be made to the accompanying drawings, wherein:

FIG. 1 illustrates a high level process flow for a contextual search, inaccordance with one embodiment of the present invention;

FIG. 2 illustrates a process flow for a contextual search, in accordancewith one embodiment of the present invention;

FIG. 3 illustrates a contextual search interface, in accordance with oneembodiment of the present invention;

FIG. 4 illustrates another contextual search, in accordance with oneembodiment of the present invention;

FIG. 5 illustrates a process flow for a contextual search with advisorinput, in accordance with one embodiment of the present invention;

FIG. 6 illustrates a contextual search interface, in accordance with oneembodiment of the present invention;

FIG. 7 illustrates a contextual search interface with advisor input, inaccordance with one embodiment of the present invention; and

FIG. 8 illustrates a block system diagram for a contextual search toolenvironment, in accordance with one embodiment of the present invention.

DETAILED DESCRIPTION OF EMBODIMENTS OF THE INVENTION

Embodiments of the present invention will now be described more fullyhereinafter with reference to the accompanying drawings, in which some,but not all, embodiments of the invention are shown. Indeed, theinvention may be embodied in many different forms and should not beconstrued as limited to the embodiments set forth herein; rather, theseembodiments are provided so that this disclosure will satisfy applicablelegal requirements. Like numbers refer to like elements throughout.Although some embodiments of the invention described herein aregenerally described as involving a “financial institution” or “bank,”one of ordinary skill in the art will appreciate that other embodimentsof the invention may involve other businesses or institutions that takethe place of or work in conjunction with the financial institution orbank to perform one or more of the processes or steps described hereinas being performed by a financial institution or bank. Still in otherembodiments of the invention the financial institution or bank describedherein may be replaced with other types of businesses or institutionsthat offer account services to users.

FIG. 1 illustrates a high-level process flow for a contextual searchprocess 100. As illustrated by block 102 the contextual search process100 comprises receiving a search from a user 9. The search may includesearch terms, keywords, phrases, filter selections, or the like Thecontextual search may be made through an internet browser, through anapplication, or the like that allows the user 9 to search for topics andprovide additional information to tailor the search results to the user9. In some embodiments, the search may be performed through a searchaccount, such as an e-mail account, online banking account, social mediaaccount, application account, or the like for which profile informationor account information of the user may be utilized to tailor the searchresults to the user 9.

Block 104 of the contextual search process 100 illustrates that thecontextual search tool of the present invention determines searchresults for the user 9 based on the search received from the user 9. Inaddition to determining the search results, the contextual search systemalso determines dynamic contextual information to present to the user totailor the search results to the user 9. The dynamic contextualinformation may include dynamic contextual questions, user profileinformation, user account information, or the like. The dynamiccontextual information that is determined may be based on the searchterms received from the user, the user profile information (e.g., if theuser profile information has been previously stored), the user accountinformation (e.g., savings amount, investing amount, checking amount,transaction information for products or services), and/or the like.

As illustrated by block 106 of FIG. 1, the contextual search tool of thepresent invention displays the search results, the content from thesearch results, and/or the dynamic contextual information to the user 9in a contextual search interface. These may be presented in a singlesection or multiple sections.

Block 108 of FIG. 1, illustrates that the contextual search toolreceives contextual input from the user 9 regarding the dynamiccontextual information (e.g., answers to the dynamic contextualquestions, selection or input of user profile information, selection ofparticular account information to use the in search, or the like),information that may be automatically used by the contextual search tool(e.g., based on stored user profile information, stored accountinformation, stored dynamic contextual question answers, or the like),information related to the content selections made by the user (e.g.,links, stories, blogs, articles, or the like selected by the user fromthe search results), and/or input provided by an advisor 7 (e.g.,mortgage, financial, account, loan, savings, or any other type ofadvisor within or outside of the banking industry) with which the user 9is communicating. As will be discussed in further detail later as thesystem of the present invention receives the various types ofinformation it updates the search results and the contextual questionsand presents the updated information in the contextual search interface.

The dynamic contextual information of the present invention improves theaccuracy, speed, and efficiency of the contextual search tool. Thedynamic contextual information is updated in real-time or near real-timebased on any changes the user makes to any of the sections in thecontextual interface, or any changes to the user's profile or accountinformation as the changes occur. As such, the aspects of the contextualsearch tool described below improve upon the search results of a user byaugmenting the original search results with customized dynamiccontextual information of the user 7. Without the use of the dynamiccontextual information of the present invention a user's search islimited to the search terms provided by the user 9, which may or may notprovide the desired search results. By allowing for the use of dynamiccontextual information the contextual search tool may requestinformation that would help improve the user's search, but theinformation used in the search is still determined and controlled, inpart by the user 9 in real-time. As such, the contextual search tool ormodule thereof is specialized to take the search terms of the user 9 andidentify not only initial search results, but dynamic contextualinformation that the user 9 may view and respond to in real-time toimprove upon the search results. Moreover, the search results may bepresented to the user 9 in a way to efficiently allows the user 9 viewthe search results, scroll through the content associated with thesearch results, and augment and improve upon the search results throughthe dynamic contextual information in a single interface.

FIG. 2 illustrates a process flow for a contextual search process 200,in accordance with one embodiment of the present invention. Asillustrated by block 202 in FIG. 2, and as previously discussed withrespect to block 102 in FIG. 1, the contextual search tool of thepresent invention receives a search from a user 9. As previouslydiscussed the search may include search terms, keywords, phrases, filterselections, or the like. The search may be received through a webbrowser, crawler, application, or the like that identifies searchresults using an algorithm based on the inputted search. In someembodiments, of the invention the user may log into an account intoorder to perform the search. By logging into an account, the contextualsearch tool may utilize additional information related to user profileinformation or user account information to improve upon the searchresults. In one embodiment of the invention the user account may be anaccount the user has with a financial institution, such as but notlimited to an online banking account application. For example, the user9 may log into the user's online banking account, which may have userprofile information about the user 9 and/or user account information.The user profile information may include information about the user 9,such as the user's age, income, address, financial wellness, interests,or the like as will be discussed in further detail later. The useraccount information may include the amount of funds in user accounts(e.g., checking, savings, investment accounts, or the like),transactions made by the user using the accounts (e.g., purchases,products, services, bill payments, or the like), dates, times, orlocations where the accounts were opened or used, products or servicespurchased with the accounts, merchants or other customers with which theuser has entered into transactions (e.g., made purchases, transferredmoney, or the like), or the like. The financial institutions of theusers 9 may be in a particular beneficial position through which toperform the search because the financial institution often has userprofile information and user account information, which may be used toaugment or filter the user's search. In other embodiments of theinvention, the search may be performed through other types of accounts,such as e-mail accounts, social media accounts, dedicated searchaccounts, merchant accounts, or the like.

As illustrated by decision block 204, after receiving the search fromthe user 9, the contextual search tool may determine if there is anyuser profile information or user account information associated with theuser 9. As illustrated by block 206 if there is user profile informationor user account information, then the user profile information or useraccount information is utilized to augment the search terms receivedfrom the user or the search results determined based on the searchreceived from the user 9. For example, as illustrated by the contextualinterface 300 of FIG. 3, the user 9 may have utilized a search field 302in the interface to search the phrase “housing.” As described above,search results for this search may be determined by the contextualsearch tool, such as one or more articles, videos, audio, blogs,interface links, or other like content related to the search terms.Either before the search results are determined by the contextual searchtool and/or after the search results are determined the search resultsmay be augmented and/or filtered based on the user profile informationor the user account information. For example, when the contextual searchtool receives the search terms “housing” the contextual search systemmay identify the amount of funds the user 9 has in the user accounts,the financial worthiness of the user 9, the age of the user, thelocation of the user, or the like. For example, the contextual searchtool may identify that the user 9 is located in city XYZ (e.g., based onthe location of the account or the location of transactions), that theuser is XX years old (e.g., included in the user profile information),that the user 9 has XX,XXX in a savings account that could be utilizefor a down payment on a house (e.g., from user account information), andthat the user 9 has excellent credit worthiness (e.g., from stored userprofile information). Based on this additional information thecontextual search tool may modify the search terms or filter the searchresults (e.g., augment the search for “housing” or filter the searchresults found for the term “housing” to identify content developed foryoung homebuyers, with good credit worthiness, for city XYZ, for userswith a similar net worth for savings, or the like). Moreover, in someembodiments, the contextual search tool may fill out content with theuser profile information or user account information (e.g., fill out amortgage calculator with the credit worthiness and/or savings amount fora down payment) in order to provide more customized search results forthe user 9.

As illustrated by block 208, either after the determination that therewas no user profile information or account information (e.g., block 204)or after the search results have been augmented or filtered (e.g., block206) the contextual search results are displayed in a contextual searchinterface 300 as illustrated in FIG. 3. In one embodiment of theinvention the contextual search interface 300 may include a searchresults section 310, a content section 320, and a dynamic contextualinformation section 330. As illustrated in FIG. 3, the search resultssection 310 may be located on the left side of the contextual interface300 and include a list of the search results, which may or may not beaugmented by user information or user profile information. The searchresults may be listed in the order as the most relevant to the searchrequested by the user and/or as augmented or filtered by the userinformation or the user account information. The content section 320 mayinclude the content, or portions thereof of one or more of the searchresults, which illustrates the actual articles, videos, audio, text,blogs, or other content related to the each of the search results in thesearch results section 310. As illustrated in the content section 320the content may be displayed in the order in which the search resultsare displayed in the search results section 310. The user 9 may scrollthrough the content section 320 and/or the search results section 310and the content for each of the search results will be displayed in thecontent section 320.

The dynamic contextual information section 330 may include dynamiccontextual information that is presented and/or changed, as discussed infurther detail later based on contextual information input (e.g., useranswers one of dynamic contextual questions, adds or updates the userprofile information, allows the user of account information, or thelike) from the user 9 (or advisor 7 as discussed in further detaillater). As previously discussed, the dynamic contextual information mayinclude information for the user 9 that when answered, selected, orotherwise allowed for use in the search, would tailor the search resultsfrom the user's search to the user 9. For example, as illustrated by theprofile section 332, the dynamic contextual information section 330 mayinclude an area in which the strength of the user's profile may bedisplayed (e.g., 20% complete) indicating that there is additional userprofile information that the user may submit in order to provideadditional information about the user 9 that would improve the searchresults for the user 9 (e.g., the user's age, location, interests, networth, or the like). The user 9 may select the profile section 332 inorder to provide additional profile information through another screen,pop-up, or within the profile section 332 itself. In another example,the dynamic contextual information section 330 may include a financialworthiness question section 334 in which the user 9 may provideadditional information related to the credit history of the user 9. Thecredit history may provide additional information that may narrow thesearch results of the user 9 (e.g., low financial worthiness history mayprovide articles related to how to improve financial worthiness, or goodfinancial worthiness history may provide articles related to utilizeavailable loans). In another example, the dynamic contextual informationsection 330 may include a household section 336, in which the user mayprovide information or answers to questions related to other members ofthe user's family or household, link the user's profile to profiles ofother households (e.g., wife's profile), link the household accounts tothe user's account, link the favorite advisors of the household users tothe user 9 of the present invention, such that when the user 9 searchesfor content the user profile information or account information of othermembers of the household may be utilize to augment or filter thecontextual search results of the user's search. In still anotherexample, the user 9 may also utilize a location section 338 in thedynamic contextual information section 330 in order to set/change theuser's locations (e.g., a default location, temporary location, futurelocation, past location, or the like). The location information may beutilized to tailor the search results to the user 9. In otherembodiments of the invention other dynamic contextual information maydisplayed in various sections within the dynamic contextual informationsection 330 of the contextual interface 300. For example, in someembodiments the dynamic contextual information section 330 may includespecific questions regarding the amount of money the user 9 has tospend, the products or services in which the user 9 is interested,financial goals of the user 9, other income streams of the user 9, orthe like. In still other embodiments of the invention the dynamiccontextual questions may be related to some of the initial searchresults, for example, if the user search “housing” the dynamiccontextual questions may include an indication if the user is interestedin buying or selling, buying or renting, condos, luxury or moderatehomes, or the like. It should be understood why the illustratedembodiment relates to housing, the search results, and thus the dynamiccontextual questions may be related to any type of topic.

As illustrated by block 210 of FIG. 2, the contextual search toolreceives contextual input based on the user's actions. For example, thecontextual input may be direct input, such as but not limited to answersto the dynamic contextual questions, the addition of user profileinformation, the user allowing the use of account information, or thelike. However, the contextual input may comprise indirect input such asthe search results selected (e.g., the links or articles selected) bythe user 9 in the search results section 310, the amount of time theuser 9 spends on a particular search result (e.g., time reading anarticle), changes in the user's account information (e.g., transactionsthat are associated with the user's account as the user shops), or thelike.

As illustrated by block 212 the contextual search tool updates thesearch results and the dynamic contextual information based on thecontextual input received from the user. For example, as illustrated bythe contextual search interface 400 in FIG. 4, the user 9 may haveselected on the buy vs. renting article link from FIG. 3, selected thatthe user 9 has excellent financial worthiness in the dynamic contextualinformation section 334, and selected city XYZ as the user's location.In response, the contextual search system may display the selectedarticle first in the content section 420, but may update the searchresults in the search results section 410 and the dynamitic contextualinformation in the dynamic contextual information section 430. Forexample, the search results section 410 may be updated with the morerelevant tailored search results for the user 9 (e.g., an article aboutthe real estate market in city XYZ, a mortgage calculator, articles forhome buyers with excellent financial worthiness, or the like). Inaddition, the dynamic contextual information section 430 may be updatedwith additional dynamic contextual information that might provideadditional information to further tailor the search results of the user9. For example, in some embodiments the dynamic contextual informationsection 430 may ask the user 9 for input related to how much the userwould like to spend on a monthly housing payment (e.g., mortgagepayment, rent payment, or the like). The user's response to thisquestion may further augment or filter the search results.

The dynamic contextual information sections 330 may also includecontextual information that is for information purposes. For example, asillustrated information such as the average monthly rental price forspecific types of housing may be displayed. In some embodiments, theuser 9 may select on these information sections to further refine thesearch results. As such, by selecting on a particular type ofinformation (e.g., average monthly rental payment for a 2 bedroomapartment) the contextual search system may infer that the user isinterested in two bedroom apartments and further limit the scope of thecontextual search results to content related to 2 bedroom apartments. Insome embodiments, this type of information may appear in the searchresults section instead of the dynamic contextual results section.

Moreover, the dynamic contextual information section 430 may furtherinclude account information 440 related to user, such that the user 9has account information directly at hand when reviewing the searchresults. For example, the dynamic contextual information section 430 mayinclude the user's current savings balance 442, checking balance,investment balance, or other like balances such that the user knows howmuch is available in the user's accounts for transactions whilesearching for content (e.g., for a down payment on a home). In someembodiments, of the invention, the user 9 may select the accountinformation in order to allow the contextual search tool to utilize theaccount information to determine the search results. For example, theuser 9 may allow the contextual search tool to identify that the userhas $XX,XXX in savings, and thus use this information to provideinformation related to loans the user may receive based on the user'ssavings balance.

The examples provided herein with respect to FIGS. 3 and 4, areillustrated as being related specifically to home buying or renting;however, it should be understood that in other embodiments of theinvention the search terms, the search results, content, and/or thedynamic contextual information section may include any type of searchterms, search results, content, and/or dynamic contextual informationfor augmenting or filtering the search results of the user 9 for anytype of content.

Decision block 214 in FIG. 2 further illustrates that a determinationmay be made whether or not the user clears or saves the contextual inputfor the search results. In some embodiments the contextual input, andspecifically the answers to the dynamic contextual information, may ormay not be saved for use in follow up searches performed by the user 9.As illustrated by block 216, in one embodiment of the invention the user9 may request that the contextual input related to the dynamiccontextual information is saved by the contextual search tool for use inother content searches. For example, the user may determine to saveinformation to the user profile related to the financial worthiness, theuser's location, the user's age, average monthly salary, or any othertype of dynamic contextual questions, user profile information, or useraccount information. As such, this type of information may utilizewhenever the user 9 performs additional content searches. The user 9 maybe able to amend, change, add, or delete saved information as the user 9desires by editing the dynamic contextual questions, the user profileinformation, or change access to the user of user account information.As illustrated by block 218 in FIG. 2, the user 9 may clear one or moreof the dynamic contextual information, such that the contextual inputfor a current search made by the user 9 is not carried over to futuresearches.

Block 220 of FIG. 2 illustrates that the contextual search tool willcontinue to update the search results, the content, and the dynamiccontextual information (e.g., including the dynamic contextualquestions, or the like) based on any changes to the search terms,answers to the dynamic contextual questions, updated profileinformation, account information, the links that the user selects, thetime the user spends on viewing specific content, household information,or any other information that may be displayed in the dynamicalcontextual information section 430.

FIG. 5 illustrates a process flow for a contextual search based onadvisor input, in accordance with one embodiment of the presentinvention. Blocks 502 through 506 illustrate that a user 9 performs asearch, a contextual search tool determines search results based on thesearch and/or dynamic contextual information, and the contextual searchsystem displays the search results and dynamic contextual information tothe user in a contextual search interface, as previously discussed withrespect to blocks 102 to 108 in FIG. 1 and blocks 202 to 212 in FIG. 2.

Block 508 in FIG. 5 illustrates that the contextual search systemreceives an indication that the user 9 may like to speak to arepresentative (e.g., mortgage advisor, financial advisor, accountadvisor, investment advisor, or other like banking advisor within thefinancial institution, or another advisor outside of the financialinstitution). The indication may be based on a one or more factors,including but not limited to a determination that the user 9 is lookingat content related to opening an mortgage, opening an investmentaccount, seeking investment advice, the search terms of the user 9, orany other indication that user would like to speak to an advisor relatedto a business, such as a customer service advisor, a sales advisor,whether or not the advisor is or is not in the financial industry. Forexample, as illustrated in the contextual interface 600 in FIG. 6 theuser may be searching for investments for beginners as illustrated bythe search terms in the search field 602 illustrated the contextualinterface 600 of FIG. 6. Like the other contextual interfaces previouslydescribed, the contextual interface 600 may include a search resultssection 610, a content section 620, and a dynamic contextual informationsection 630. As previously discussed with respect to the othercontextual interfaces the search results section 610 may includearticles, links, or other search results based on the search terms.Content related to one or more of the search results may be presented inthe content section (e.g., an article related to new investors and aninvestment calculator). Moreover, dynamic contextual information may bepresented to the user 9 in the dynamic contextual information section630, such as profile questions 632, financial goals questions 634,income questions 636, household questions 638, and other questions 640.In another example, the user 9 may select on the search results relatedto opening an account in the search results section 610, which mayprovide an indication that the user 9 may want to speak to a user 9.

Once a determination is made that a user may want to speak with anadvisor a determination is made as to what type of advisor the user 9may want to speak to, as illustrated by block 510 in FIG. 5. Forexample, if the user is searching home buying or rental properties, thecontextual search tool may identify that the user 9 wishes to speak to amortgage advisor 7. As illustrated in another example in FIG. 6, theuser 9 is searching for investment content for beginning investors, andas such, the contextual search tool may determine that the user 9 wishesto speak to an investment advisor 7. It should be understood that thepresent invention may be utilized for any type of business, and as such,any type of advisor may be determined that is within or outside of thebusiness (e.g., marketing advisors, purchasing advisors, interiordesigner advisors, or the like) depending on what the user 9 issearching for and what institution has access to the user's search.Moreover, when the type of advisor 7 is identified an indication (e.g.,notification, or the like) is presented to the user 9 in order to allowthe user 9 to request to communicate with an advisor 7, as illustratedby block 510 in FIG. 5. As illustrated in FIG. 7, in one embodiment,after the user 9 selects the open an account search result link (e.g.,in the search results section 610, 710, or otherwise provides anotherindication, the content section 620, 720 may change to display openaccount content, and the dynamic contextual information section 630, 730may change to provide a suggestion to speak to an investment advisor 7as illustrated in the advisor suggestion section 740 of the dynamiccontextual information section 630. In other embodiments of theinvention the suggestion to speak to an advisor 7 may be displayed inother locations, such as but not limited to a pop-up window, the contentsection 620, the search results section 610, another section within theinterface or outside of the interface in another interface in anotherwindow.

As illustrated by block 512 the contextual search tool may receive anindication from the user 9 that the user 9 would like to communicatewith an advisor 7. As illustrated in the contextual search interface700, the user 7 may request to talk with an advisor now 742 or toschedule an appointment 744 with an advisor 7 in the future. Regardlessof what option is selected in some embodiments of the invention thecontextual search tool may identify potential advisors 7 based thelocation of the user 7, the advisors 7 the user 9 or the user'shousehold has utilized in the past, the advisors 7 that are marked as afavorite by the user 9 or the user's household, or another method ofdetermining the advisor to present to the user 9.

Either after the user 9 makes the request to speak to the advisor 7, orat a later point in time, the contextual search tool, or another system,may initiate a communication between the user 9 and the advisor 7. Insome embodiments the communication may occur over a video conference,teleconference, chat, e-mail, instant message, or other likecommunication channel.

As illustrated by block 516 the contextual search tool may provide theadvisor 7 with access to the user's contextual search (e.g., share theuser interface with the advisor 7, provide the advisor with informationrelated to the user's search, such as but not limited to the searchterms, the search results, the dynamic contextual questions, the userinformation, the user account information, or the like). Accordingly,the advisor 7 is able to identify what the user 9 is searching for.Moreover, the advisor 7 is allowed to access the user's search in orderto make changes to the user's search. For example, the user's interface(or a similar interface) may be presented to the advisor 7 on theadvisors computer system. The advisor 7 may be able to drag and drop,upload, or otherwise provide information directly onto the user'sinterface. The user 9 may be able to see what the advisor 7 is doing inreal-time or near real-time, but in other embodiments, the advisor 7 mayactively make a selection to update the user's interface before the user9 is able to view the search results, dynamic contextual information, orcontent to the user's screen.

Block 518 in FIG. 5 illustrates that the contextual search tool receivesadvisor input related to the user search. The advisor input may occurdirectly through the contextual search interfaces, or may occur on theback end of the system that may not be visual to the user 9. As such,the advisor 7 is able to change, for example augment, add, delete,modify, activate, deactivate, or the like the user's search terms, thesearch results in the search results sections, the dynamic contextualinformation (e.g., the contextual questions, user profile information,the account information, or the like), and/or the content in the contentsection. The advisor 7 may only make the changes to the search terms,the search results, the dynamic contextual information, and/or thecontent if user 9 agrees to allow the advisor 7 to make the changes.

As such in one embodiment of the invention, the advisor 7 may change thesearch terms of the user by adding or deleting keywords or phrases fromthe search fields. Since the advisor is an expert or specialist in thearea in which the user 9 is interested (e.g., in the area in which theuser 9 is searching) the advisor 7 may be in the best position to helpthe user 9 tailor the search terms to achieve the desired searchresults.

Moreover, the advisor 7 may add content to the search results (e.g., inthe search results section or directly to the content section). Forexample, the advisor 7 may know of an article, video, audio file, orother type of content that might interest the user 9, however, thecontent may not be available using a search of the Internet or Intranet,or may be hard to find. As such, the advisor 7 may be able to providethe content directly to the user 9. In some embodiments, the content maybe linked or otherwise saved with the search performed by the user 9,such that if the user 9 uses the same or similar search again, thecontent provided by the advisor 7 will be included in the searchresults.

The advisor 7 may also provide, edit, or answer the dynamic contextualinformation. For example, during the conversation with the user 9 theadvisor 7 may be able to identify information about the user 9, such asbut not limited to user profile information, user account information,and/or the dynamic contextual questions that can be utilized to improvethe search results requested by the user 9. As such, the advisor 7 mayupdate or add user profile information to improve the search results.For example, the advisor 7 may update the user's age, income, address,financial wellness, interests, or the like to provide improved searchresults. The advisor 7 may also allow account information to be utilizedto improve the search results. With the approval of the user 9, theadvisor 7 may allow the contextual search tool to utilize the user'saccount information to tailor the search results to the user 9. Forexample, if the user 9 has a trading account in which the user 9 isallowed trade on margin or is otherwise recognized as an experiencedtrader because the user 9 has made a specific number of trades, has abalance above a specified level, has a particular amount of return overa time period, or the like, content related to more experienced tradersmay be presented to the user 9 (and less experienced investors mayreceive content related to new investors). Moreover, in otherembodiments the advisor 7 may be able to add specific dynamic contextualquestions to the dynamic contextual search section 730 that the advisor7 thinks will improve the search results of the user 9, and the user 9may decide whether or not to answer the dynamic contextual questions toimprove the search results.

Any of the information provided by the advisor 7, such as the searchresults, content, and the dynamic contextual questions may be saved tothe specific search and/or to the user's profile or account information,or otherwise may be linked with the user 9, such that the savedinformation may be presented to the user 9 or used in the user's futuresearch results to provide more tailored search results to the user 9.Specifically, with respect to the dynamic contextual information (e.g.,dynamic contextual questions, the user profile information, or the useraccount information) the advisor may be able to save an association ofthis information with the user 9. The user 9 may be able to decidewhether or not the advisor 7 has the ability to provide and/or save anassociation of the search results, content, or dynamic contextualinformation with the user 9 for future searches.

Blocks 522 to 528 are the same as previously discussed with respect toblocks 214 to 220 in FIG. 2. As such, the user 9 may or may not decideto save the dynamic contextual information added by the advisor 7 forfuture searches. Moreover, as illustrated by block 528 the searchresults, content, and/or the dynamic contextual information are updatedas the user 9 or the advisor 7 update the dynamic contextual informationor the search terms, take other actions as previously discussed withrespect to the search results and/or the content associated with thesearch results.

In other embodiments of the invention, the user 9 may only allow theadvisor 7 to see specific information with respect to the user 9 and/orthe user's search. For example, the user 9 may want not want to presentinformation related to the user's family (e.g., has three kids), theuser's profile (e.g., interests of the user 9), the user's accountinformation (e.g., savings and investments with other banks), or dynamiccontextual information (e.g., locations where the user 9 is looking tolive) to the advisor 7, but the user 9 may want to include thisinformation in the contextual search. As such, in some embodiments ofthe invention the user 9 may be able to allow this information to beincluded in the search results (e.g., the algorithm or the software mayuse the information), but prevent the advisor 7 from seeing theinformation. The user 9 may still use the advisor 7 to continue toprovide input to the contextual search results while shielding theadvisor 7 from sensitive information that the user 9 does not what theadvisor 7 to have access to.

In other embodiments of the invention, the user's search results,content, and dynamic contextual information may be time stamped, saved,and stored such that the user 7 and/or the advisor 9 may revisit thesearches in the future. In one embodiment, the search may be dumped intoan interface which the user 9 can access to see what was used within aspecific search. For example, the keywords used, the search results, thecontent, and the dynamic contextual search information used during theuser search may be saved and accessed at a later point in time. The user9 may request to save specific searches or the contextual search toolmay automatically save the user's searches. The user 9 may return to thesearches in the future in order to re-run the searches with specificdynamic contextual search information turned on or turned off, or withthe addition of new contextual search information that has changed. Forexample, the user 9 may rerun an old search, but include additionalaccount information related to additional funds that the user may have,while turning off information related to the number of kids the user mayhave, or the like. In other embodiments of the invention the user 9 mayaccess the saved search in order to pick additional information to addto a current search, such as drag and dropping old search terms, searchresults, content, and dynamic contextual information into a new searchto improve the search results of the user's current search.

FIG. 8 illustrates a contextual search tool environment 1, in accordancewith an embodiment of the present invention. As illustrated in FIG. 8,the user computer systems 10 are operatively coupled, via a network 2 tothe contextual search systems 20, the advisor systems 30, otherfinancial institution systems 40, or third party systems 50. Asdiscussed herein, in this way, the user computer systems 10 may beutilized by users 9 in order to utilize a contextual search tool toreceive more relevant search results based on input for dynamiccontextual information, selections of the search results, review ofcontent identified during the search, or the like. FIG. 8 illustratesonly one example of embodiments of a contextual search tool systemenvironment 1, and it will be appreciated that in other embodiments oneor more of the systems (e.g., computers, mobile devices, servers, orother like systems) may be combined into a single system or be made upof multiple systems.

The network 2 may be a global area network (GAN), such as the Internet,a wide area network (WAN), a local area network (LAN), or any other typeof network or combination of networks. The network 2 may provide forwireline, wireless, or a combination of wireline and wirelesscommunication between devices on the network 2.

As illustrated in FIG. 8, the user computer systems 10 generallycomprise a communication device 12, a processing device 14, and a memorydevice 16. As used herein, the term “processing device” generallyincludes circuitry used for implementing the communication and/or logicfunctions of a particular system. For example, a processing device mayinclude a digital signal processor device, a microprocessor device, andvarious analog-to-digital converters, digital-to-analog converters, andother support circuits and/or combinations of the foregoing. Control andsignal processing functions of the system are allocated between theseprocessing devices according to their respective capabilities. Theprocessing device may include functionality to operate one or moresoftware programs based on computer-readable instructions thereof, whichmay be stored in a memory device.

The processing device 14 is operatively coupled to the communicationdevice 12 and the memory device 16. The processing device 14 uses thecommunication device 12 to communicate with the network 2 and otherdevices on the network 2, such as, but not limited to, the contextualsearch systems 20, the advisor systems 30, and other financialinstitution systems 40, or third-party systems 50. As such, thecommunication device 12 generally comprises a modem, server, or otherdevice for communicating with other devices on the network 2, and adisplay, camera, keypad, mouse, keyboard, microphone, and/or speakersfor communicating with one or more users 9. The user computer systems 10may include, for example, a personal computer, a laptop, a mobile device(e.g., phone, smartphone, tablet, or personal display device (“PDA”), orthe like) or other devices, or the like.

As further illustrated in FIG. 8, the user computer systems 10 comprisescomputer-readable instructions 18 stored in the memory device 16, whichin one embodiment includes the computer-readable instructions 18 of aweb browser or application 17. In some embodiments, the memory device 16includes a datastore 19 for storing data related to the user computersystems 10, including but not limited to data created and/or used by theweb browser or application 17. As discussed above the web browser orapplication 17 allows the users 9 to communicate with the contextualsearch application 27 (e.g., the contextual search tool, or the like),the advisor application 37, or other applications provided by thefinancial institution or third-party in order to send and receiveinformation for the contextual search and contextual search results. Insome embodiments a web browser is used to access websites, applications,or the like; however, in other embodiments a specific application (e.g.,mobile application, computer application, or the like) is specificallyconfigured to communicate with the other systems and applications withinthe contextual search tool environment 1. In still other embodiments ofthe invention portions of other applications may be stored on the usercomputer systems 10, such as but not limited to the contextual searchapplication 27, the advisor application 37, or other applications.

As further illustrated in FIG. 8, the contextual search systems 20generally comprise a communication device 22, a processing device 24,and a memory device 26. The processing device 24 is operatively coupledto the communication device 22 and the memory device 26. The processingdevice 24 uses the communication device 22 to communicate with thenetwork 2, and other devices on the network 2, such as, but not limitedto, the user computer systems 10, advisor systems 30, other financialinstitution systems 40, or third-party systems 50. As such, thecommunication device 22 generally comprises a modem, server, or otherdevice(s) for communicating with other devices on the network 2.

As illustrated in FIG. 8, the contextual search systems 20 comprisecomputer-readable program instructions 28 stored in the memory device26, which in one embodiment includes the computer-readable instructions28 of a contextual search application 27. In some embodiments, thememory device 26 includes a datastore 29 for storing data related to thecontextual search systems 20, including but not limited to data createdand/or used by the contextual search application 27. The contextualsearch application 27 (e.g., the contextual search tool, or the like),as discussed above, receives the search from the user 9, determinessearch results and dynamic contextual information to present to the user9 in order to receive user input for the dynamic contextual information(or other user input) to improve upon the search results. In addition,to receiving input from the users 9, search terms and dynamic contextualinformation may be received from advisors 7. The search results, updatedsearch results, content, updated content, dynamic contextualinformation, and/or updated dynamic contextual information may bedisplayed to users 9 through the contextual search application 27 on theuser's web browser or application 17 on the user computer systems 10(e.g., laptops, mobile devices such as smartphones or tablets, or thelike) or on any other type of system utilized by the users 9 (e.g.,ATMs, kiosks, terminals, or the like).

As further illustrated in FIG. 8, the advisor systems 30 generallycomprise a communication device 32, a processing device 34, and a memorydevice 36. The processing device 34 is operatively coupled to thecommunication device 32 and the memory device 36. The processing device34 uses the communication device 32 to communicate with the network 2,and other devices on the network 2, such as, but not limited to, theuser computer systems 10, the contextual search systems 20, the otherfinancial institution systems 40, and or the third-party systems 50. Assuch, the communication device 32 generally comprises a modem, server,or other devices for communicating with other devices on the network 2.

As illustrated in FIG. 8, the advisor systems 30 comprisecomputer-readable program instructions 38 stored in the memory device36, which in one embodiment includes the computer-readable instructions38 of an advisor application 37. In some embodiments, the memory device36 includes a datastore 39 for storing data related to the advisorsystems 30, including but not limited to data created and/or used by theadvisor application 37. The advisor application 37 allows the user 9, inone embodiment, to communicate with the advisor 7 and allows the advisor7 to provide information to the contextual search to improve the searchresults of the user 9.

The other financial institution systems 40 are operatively coupled tothe user computer systems 10, contextual search systems 20, advisorsystems 30, or third-party systems 50, through the network 2. The otherfinancial institution systems 40 have devices the same as or similar tothe devices described for the user computer systems 10, contextualsearch systems 20, and advisor systems 30 (e.g., communication device,processing device, memory device with computer-readable instructions,datastore, or the like). Thus, the other financial institution systems40 communicate with the user computer systems 10, contextual searchsystems 20, advisor systems 30, or third-party systems 50 in the same orsimilar way as previously described with respect to the user computersystems 10, contextual search systems 20, and/or the advisor systems 30.The other financial institution systems 40, in some embodiments, provideprofile information or account information as described above, which maybe used to improve the contextual search results.

The third-party systems 50 are operatively coupled to the user computersystems 10, contextual search systems 20, advisor systems 30, or otherfinancial institution systems 40 through the network 2. The third-partysystems 50 have devices the same as or similar to the devices describedfor the user computer systems 10, contextual search systems 20, advisorsystems 30, and/or other financial institution systems 40 (e.g.,communication device, processing device, memory device withcomputer-readable instructions, datastore, or the like). Thus, thethird-party systems 50 communicate with the user computer systems 10,contextual search systems 20, advisor systems 30, and/or other financialinstitution systems 40 in the same or similar way as previouslydescribed with respect to each system. The third-party systems 50, insome embodiments, are comprised of systems of content providers,third-party financial institutions, financial service providers,software services, merchants, or the like that store and provide contentinformation, profile information, account information, or the like forthe contextual search. The contextual search tool is utilized to accessthese third-party systems based on the user search and the dynamiccontextual information and provide the search results and associatedcontent to the user 9.

It is understood that the systems and devices described hereinillustrate one embodiment of the invention. It is further understoodthat one or more of the systems, devices, or the like can be combined orseparated in other embodiments and still function in the same or similarway as the embodiments described herein.

The invention has been described herein as being implemented by acontextual search tool; however, it should be understood that in otherembodiments of the invention other tools or applications, or systems orprocessors running the tools or applications may perform one or more ofthe steps of the present invention.

Any suitable computer-usable or computer-readable medium may beutilized. The computer usable or computer readable medium may be, forexample but not limited to, an electronic, magnetic, optical,electromagnetic, infrared, or semiconductor system, apparatus, ordevice. More specific examples (a non-exhaustive list) of thecomputer-readable medium would include the following: an electricalconnection having one or more wires; a tangible medium such as aportable computer diskette, a hard disk, a random access memory (RAM), aread-only memory (ROM), an erasable programmable read-only memory (EPROMor Flash memory), a compact disc read-only memory (CD-ROM), or othertangible optical or magnetic storage device.

Computer program code/computer-readable instructions for carrying outoperations of embodiments of the present invention may be written in anobject oriented, scripted or unscripted programming language such asJava, Pearl, Smalltalk, C++ or the like. However, the computer programcode/computer-readable instructions for carrying out operations of theinvention may also be written in conventional procedural programminglanguages, such as the “C” programming language or similar programminglanguages.

Embodiments of the present invention described above, with reference toflowchart illustrations and/or block diagrams of methods or apparatuses(the term “apparatus” including systems and computer program products),will be understood to include that each block of the flowchartillustrations and/or block diagrams, and combinations of blocks in theflowchart illustrations and/or block diagrams, can be implemented bycomputer program instructions. These computer program instructions maybe provided to a processor of a general purpose computer, specialpurpose computer, or other programmable data processing apparatus toproduce a particular machine, such that the instructions, which executevia the processor of the computer or other programmable data processingapparatus, create mechanisms for implementing the functions/actsspecified in the flowchart and/or block diagram block or blocks.

These computer program instructions may also be stored in acomputer-readable memory that can direct a computer or otherprogrammable data processing apparatus to function in a particularmanner, such that the instructions stored in the computer readablememory produce an article of manufacture including instructions, whichimplement the function/act specified in the flowchart and/or blockdiagram block or blocks′.

The computer program instructions may also be loaded onto a computer orother programmable data processing apparatus to cause a series ofoperational steps to be performed on the computer or other programmableapparatus to produce a computer implemented process such that theinstructions, which execute on the computer or other programmableapparatus, provide steps for implementing the functions/acts specifiedin the flowchart and/or block diagram block or blocks. Alternatively,computer program implemented steps or acts may be combined with operatoror human implemented steps or acts in order to carry out an embodimentof the invention.

While certain exemplary embodiments have been described and shown in theaccompanying drawings, it is to be understood that such embodiments aremerely illustrative of, and not restrictive on, the broad invention, andthat this invention not be limited to the specific constructions andarrangements shown and described, since various other changes,combinations, omissions, modifications and substitutions, in addition tothose set forth in the above paragraphs, are possible. Those skilled inthe art will appreciate that various adaptations, modifications, andcombinations of the just described embodiments can be configured withoutdeparting from the scope and spirit of the invention. Therefore, it isto be understood that, within the scope of the appended claims, theinvention may be practiced other than as specifically described herein.

What is claimed is:
 1. A system for providing a contextual search toolthat improves search results presented to a user based on advisor input,the system comprising: one or more memory devices; and one or moreprocessing devices operatively coupled to the one or more memorydevices, wherein the processing device is configured to executecomputer-readable program code to: receive a search from the userthrough a contextual search interface, wherein the search is receivedthrough a user computer system; determine search results and dynamiccontextual information based on the search from the user, wherein thedynamic contextual information comprises one or more dynamic contextualquestions; display the search results in a search results section,content in a content section for at least one of the search results fromthe search results section, and the dynamic contextual information in adynamic contextual information section of the contextual searchinterface, wherein the search results section, the content section, andthe dynamic contextual information section are different sections,wherein the contextual search interface is displayed through the usercomputer system; determine a notification request for a communicationwith an advisor type based at least on the search from the user; displaythe notification request to the user, wherein the notification requestis displayed through the user computer system; receive an indicationfrom the user to communicate with the advisor type, wherein theindication is received through the user computer system; initiate acommunication between the user and an advisor based on the indicationfrom the user to communicate with the advisor type, wherein thecommunication is initiated through the user computer system and anadvisor system; display the contextual search interface of the user tothe advisor by sharing the contextual search interface from the usercomputer system with the advisor system; receive contextual input fromthe advisor for the search, wherein the contextual input from theadvisor is received through the contextual search interface of the userdisplayed to the advisor on the advisor system; receive contextual inputfrom the user for the search, wherein the contextual input from the useris received through the user computer system; determine updated searchresults, updated content, and updated dynamic contextual informationbased on the contextual input from the advisor and the contextual inputfrom the user, wherein the updated dynamic contextual informationcomprises one or more updated dynamic contextual questions; and displaythe updated search results in the search results section, the updatedcontent for at least one of the updated search results in the contentsection, and the updated dynamic contextual information in the dynamiccontextual information section of the contextual search interface onboth the user computer system and the advisor system; wherein theupdated dynamic contextual information changes based on changes to thesearch, the contextual input from the advisor, and the contextual inputfrom the user, and wherein the contextual search interface improvesaccuracy and efficiency of displaying the search results and updatedsearch results to the user.
 2. The system of claim 1, wherein thecontextual input from the advisor is at least one of search term input,contextual question input, user profile information input, links tosearch results input, or content input to display in the contentsection.
 3. The system of claim 1, wherein the contextual input from theuser is at least contextual input one or more dynamic contextualquestions.
 4. The system of claim 1, wherein the one or more processingdevices are further configured to execute computer-readable program codeto: receive user profile information; and wherein determining the searchresults or the updated search results are based in part on the userprofile information.
 5. The system of claim 1, wherein the one or moreprocessing devices are further configured to execute computer-readableprogram code to: receive user account information; and whereindetermining the search results or the updated search results are basedin part on the user account information.
 6. The system of claim 1,wherein the one or more processing devices are further configured toexecute computer-readable program code to: provide a request to the userto save the contextual input from the advisor to a user profile; andreceive a request from the user to save the contextual input from theadvisor to the user profile, wherein the input from the advisor isutilized in the future for determining other search results for futuresearches of the user.
 7. The system of claim 1, wherein the one or moreprocessing devices are further configured to execute computer-readableprogram code to: determine at least one of the search results selectedby the user; and determine the updated search results and the updateddynamic contextual information based on the at least one of the searchresults selected by the user.
 8. The system of claim 1, wherein the oneor more processing devices are further configured to executecomputer-readable program code to: determine an amount of time the userviews at least one of the search results; and determine the updatedsearch results and the one or more updated dynamic contextual questionsbased on the at least one of the search results selected by the user. 9.The system of claim 1, wherein receiving contextual input from theadvisor for the search comprises adding, deleting, or modifying searchterms of the user in a search field of the contextual search interface.10. The system of claim 1, wherein receiving contextual input from theadvisor for the search comprises dragging and dropping content into thesearch results section or the content section of the contextual searchinterface; or dragging and dropping a dynamic contextual question intothe dynamic contextual information section.
 11. A computer programproduct for providing a contextual search tool that improves searchresults presented to a user based on advisor input, the computer programproduct comprising at least one non-transitory computer-readable mediumhaving computer-readable program code portions embodied therein, thecomputer-readable program code portions comprising: an executableportion configured for receiving a search from the user through acontextual search interface, wherein the search is received through auser computer system; an executable portion configured for determiningsearch results and dynamic contextual information based on the searchfrom the user, wherein the dynamic contextual information comprises oneor more dynamic contextual questions; an executable portion configuredfor displaying the search results in a search results section, contentin a content section for at least one of the search results from thesearch results section, and the dynamic contextual information in adynamic contextual information section of the contextual searchinterface, wherein the search results section, the content section, andthe dynamic contextual information section are different sections,wherein the contextual search interface is displayed through the usercomputer system; an executable portion configured for determining anotification request for a communication with an advisor type based atleast on the search from the user; an executable portion configured fordisplaying the notification request to the user, wherein thenotification request is displayed through the user computer system; anexecutable portion configured for receiving an indication from the userto communicate with the advisor type, wherein the indication is receivedthrough the user computer system; an executable portion configured forinitiating the communication between the user and an advisor based onthe indication from the user to communicate with the advisor type,wherein the communication is initiated through the user computer systemand an advisor system; an executable portion configured for displayingthe contextual search interface of the user to the advisor by sharingthe contextual search interface from the user computer system with theadvisor system; an executable portion configured for receiving thecontextual input from the advisor for the search, wherein the contextualinput from the advisor is received through the contextual searchinterface of the user displayed to the advisor on the advisor system; anexecutable portion configured for receiving contextual input from theuser for the search, wherein the contextual input from the user isreceived through the user computer system; an executable portionconfigured for determining updated search results, updated content, andupdated dynamic contextual information based on the contextual inputfrom the advisor and contextual input from the user, wherein the updateddynamic contextual information comprises one or more updated dynamiccontextual question; and an executable portion configured for displayingthe updated search results in the search results section, the updatedcontent for at least one of the updated search results in the contentsection, and the updated dynamic contextual information in the dynamiccontextual information section of the contextual search interface onboth the user computer system and the advisor system; wherein theupdated dynamic contextual information changes based on changes to thesearch, the contextual input from the advisor, and the contextual inputfrom the user; and wherein the contextual search interface improvesaccuracy and efficiency of displaying the search results and the updatedsearch results to the user.
 12. The computer program product of claim11, wherein the contextual input from the advisor is at least one ofsearch term input, contextual question input, user profile informationinput, links to search results input, or content input to display in thecontent section.
 13. The computer program product of claim 11, whereinthe contextual input from the user is at least contextual input for theone or more dynamic contextual questions.
 14. The computer programproduct of claim 11, wherein the computer-readable program code portionsfurther comprise: an executable portion configured for receiving userprofile information; and wherein the executable portion configured fordetermining the search results or the updated search results is based inpart on the user profile information.
 15. The computer program productof claim 11, wherein the computer-readable program code portions furthercomprise: an executable portion configured for receiving user accountinformation; and wherein the executable portion configured fordetermining the search results or the updated search results is based inpart on the user account information.
 16. The computer program productof claim 11, wherein the computer-readable program code portions furthercomprise: an executable portion configured for providing a request tothe user to save the contextual input from the advisor to a userprofile; and an executable portion configured for receiving a requestfrom the user to save the contextual input from the advisor to the userprofile, wherein the input from the advisor is utilized in the futurefor determining other search results for future searches of the user.17. The computer program product of claim 11, wherein thecomputer-readable program code portions further comprise: an executableportion configured for determining at least one of the search resultsselected by the user; and an executable portion configured fordetermining the updated search results and the updated dynamiccontextual information based on the at least one of the search resultsselected by the user.
 18. The computer program product of claim 11,wherein the computer-readable program code portions further comprise: anexecutable portion configured for determining an amount of time the userviews at least one of the search results; and an executable portionconfigured for determining the updated search results and the one ormore updated dynamic contextual questions based on the at least one ofthe search results selected by the user.
 19. A method for providing acontextual search tool that improves search results presented to a userbased on advisor input, the method comprising: receiving, by one or moreprocessing devices, a search from the user through a contextual searchinterface, wherein the search is received through a user computersystem; determining, by the one or more processing devices, searchresults and dynamic contextual information based on the search from theuser, wherein the dynamic contextual information comprises one or moredynamic contextual questions; displaying, by the one or more processingdevices, the search results in a search results section, content in acontent section for at least one of the search results from the searchresults section, and the dynamic contextual information in a dynamiccontextual information section of the contextual search interface,wherein the search results section, the content section, and the dynamiccontextual information section are different sections, wherein thecontextual search interface is displayed through the user computersystem; determining, by the one or more processing devices, anotification request for a communication with an advisor type based atleast on the search from the user; displaying, by the one or moreprocessing devices, the notification request to the user, wherein thenotification request is displayed through the user computer system;receiving, by the one or more processing devices, an indication from theuser to communicate with the advisor type, wherein the indication isreceived through the user computer system; initiating, by the one ormore processing devices, the communication between the user and anadvisor based on the indication from the user to communicate with theadvisor type, wherein the communication is initiated through the usercomputer system and an advisor system; displaying, by the one or moreprocessing devices, the contextual search interface of the user to theadvisor by sharing the contextual search interface from the usercomputer system with the advisor system; receiving, by the one or moreprocessing devices, the contextual input from the advisor for thesearch, wherein the contextual input from the advisor is receivedthrough the contextual search interface of the user displayed to theadvisor on the advisor system; receiving, by the one or more processingdevices, contextual input from the user for the search, wherein thecontextual input from the user is received through the user computersystem; determining, by the one or more processing devices, updatedsearch results, updated content, and updated dynamic contextualinformation based on the contextual input from the advisor and thecontextual input from the user, wherein the updated dynamic contextualinformation comprises one or more updated dynamic contextual questions;and displaying, by the one or more processing devices, the updatedsearch results in the search results section, the updated content for atleast one of the updated search results in the content section, and theupdated dynamic contextual information in the dynamic contextualinformation section of the contextual search interface on both the usercomputer system and the advisor system; and wherein the updated dynamiccontextual information changes based on changes to the search, thecontextual input from the advisor, and the contextual input from theuser; and wherein the contextual search interface improves accuracy andefficiency of displaying the search results and the updated searchresults to the user.
 20. The method of claim 19, wherein the contextualinput from the advisor is at least one of search term input, contextualquestion input, user profile information input, links to search resultsinput, or content input to display in the content section.